Casiny Support Options and Contact Methods for Australian Players
Casiny offers several channels for support with which players in Australia can get in touch: 24/7 live chat, email support, business-hours phone lines, an FAQ section, and social media. The live chat is for on-the-spot assistance, email services are for complicated queries, and the FAQ addresses frequently asked questions. As there are several means of contact, convenience is guaranteed for accessing help at any time.
Casiny Licensing and Company Background
Casiny operates as an online casino licensed and owned by Hollycorn N.V. Established in 2020, the company is registered in Curacao.
The license, number 8048/JAZ2020-013, was issued by the Curacao Gaming Authority and is dated March 15, 2020. The license is more than a piece of paper; it shows that Casiny has to conform with all regulatory policies, ensuring fair game for anyone playing games within that casino. The legal status, provided by the Curacao Gaming Authority, gives this operation its legitimacy and makes sure players are covered under those rules.
Casiny Customer Support Channels
Casiny has many contact points, so you can reach them whenever you need their help. Want quick answers? The live chat operates 24/7, and the icon is located at the bottom right of the site. Prefer email? Send your questions to [email protected], and they usually answer within 2-4 hours during working time. You can also contact them via telephone on +357-25-255-000; however, that is during working days, at times between 9 AM to 6 PM CET. Usually, the subjects covered in the FAQ include anything about account issues, payment-related queries, and technical issues. You may also connect with them through their Twitter @CasinySupport or via Facebook. Choose whatever you think fits best into the situation.
Live Chat Support
- Availability: The chat runs round the clock, every day of the week
- Access: Look for the chat icon in the bottom right corner and give it a click
- Response Time: You can expect a response within a few minutes.
- Best for: Ironing out account issues, questions concerning payment, or technical glitches.
- Pros: For urgent matters, chatting definitely beats waiting for emails or sitting on hold.
Email Support
Got a problem that requires more detail? E-mail support at Casiny may be the best option. Shoot your message to [email protected], and you can usually hear back in 2-4 hours during business hours-that’s Monday to Friday, 9 AM to 6 PM CET.
- Best for: account verification stuff, payment hiccups, or bonus questions, or technical difficulties that require an explanation.
- What to include: Your username, registered email, what’s gone wrong and screenshots help speed things up
- You’ll get confirmation that your ticket is in the system.
- Follow-up: No response within 48 hours? Respond to the same email thread with your ticket number
- Works with: Employ email for non-urgent issues, using it in conjunction with live chat, or when written records are desired/required instead of phone calls.
Phone Support
If you would rather talk with a person, Casiny has a phone line that you can call. Remember the time difference if you call from Australia: CET is 8-10 hours behind AEST/AEDT.
- Contact number: Please call +357-25-255-000 to speak to the team
- Operating days: Monday to Friday only
- Hours: 9 AM to 6 PM CET
- Time conversion: you will have to work out the CET time difference from Australia before calling
- Calling costs: You’ll cop international call charges ringing from Australia
- Languages Spoken: Some staff speak English
- Wait times: Usually get through in 2-5 minutes
- Voice benefits: Complex issues are solved more quickly when you can literally talk them through.
FAQ Section and Social Media Support
Where do I go for help?
Check the FAQ section in the help menu or contact us via Twitter (@CasinySupport) or Facebook.
What does the FAQ section cover?
From account management to payments, technical problems, deposits, setting up an account to troubleshooting.
What can I ask on social media?
Preferably, use social media for general questions and updates, not questions relating to specific accounts or finances.