Privacy Policy – Casiny Australia
At Casiny Australia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access our website or use our services. By using our website or registering an account, you consent to the practices described below.
Information We Collect
Personal Information
We collect information you provide directly when creating an account, making transactions, or contacting support, including:
- Full name, date of birth, and residential address
- Email address and phone number
- Government-issued identification documents for verification
- Payment method and financial information
- Communication preferences, including marketing consent
Technical & Usage Information
We automatically collect information to ensure service functionality, security, and user experience:
- IP address, device type, browser, and operating system
- Website navigation patterns, session duration, and page interactions
- Gameplay statistics, betting patterns, and account activity logs
- Cookies and similar technologies (see Section 8)
Transaction Information
We maintain records of deposits, withdrawals, bonuses, and gaming activity for compliance, accounting, and customer support purposes.
How We Use Your Information
We use your information to provide and improve our services while complying with Australian law:
Service Operations
- Create and manage your account
- Process deposits, withdrawals, and payments
- Provide customer support and account assistance
- Deliver promotional offers, bonuses, and personalized content
- Facilitate gameplay and maintain transaction/game histories
Legal & Regulatory Compliance
- Verify identity and age (KYC)
- Prevent money laundering and fraud (AML compliance)
- Detect and prevent suspicious activity
- Fulfill obligations under gambling laws and licensing requirements
Marketing & Communications
- Send promotional emails or SMS messages with your consent
- Personalize offers, recommendations, and surveys
- Improve services based on feedback and usage patterns
Legal Basis for Processing
We process your personal data under the following legal grounds:
- Contractual necessity: To provide casino services and manage accounts
- Legal obligation: To comply with gambling, AML, and tax requirements
- Legitimate interest: Fraud prevention, site security, and service enhancement
- Consent: For marketing communications and optional data processing
Data Sharing and Disclosure
We may share your data with trusted third parties only as necessary:
- Service providers: Payment processors, game developers, identity verification, IT/security support, and analytics platforms
- Legal authorities: Regulatory bodies, law enforcement, courts, or financial intelligence units as required by law
- Marketing partners: Only with your explicit consent, for cross-promotions or analytics
All third parties are bound by confidentiality agreements and Australian-standard data protection measures.
International Transfers
As Casiny Australia operates with international service providers, your data may be transferred overseas, including to countries in Asia, Europe, or Curaçao.
- Transfers are protected with contractual safeguards, encryption, and due diligence
- Your rights under the Australian Privacy Act remain intact regardless of location
Data Retention
We retain personal data only as long as necessary to meet legal, operational, or regulatory obligations:
- Account data: While active and for 5 years after closure
- Transaction records: Minimum of 7 years as required by financial regulations
- Communication data: Up to 3 years for support purposes
- Marketing data: Until consent is withdrawn
After the retention period, data is securely deleted or anonymized.
Your Privacy Rights
Australian users have the following rights:
- Access & Portability: Request access to your data and receive a copy in a portable format
- Correction & Updates: Correct inaccurate or incomplete information
- Deletion & Restriction: Request erasure or limit processing (subject to legal obligations)
- Objection: Object to processing based on legitimate interests or marketing
- Withdraw Consent: Opt out of marketing communications anytime
To exercise your rights, contact our Data Protection Officer at [email protected] or via Live Chat. Requests will be addressed within 30 days.
Cookies & Tracking
We use cookies and similar technologies to improve site functionality, personalize your experience, and analyze usage:
- Essential cookies: Required for account functionality and gameplay
- Functional cookies: Retain preferences and improve site navigation
- Third-party cookies: Analytics, marketing, and affiliate tracking (opt-in)
You can manage cookies through your browser settings or on-site preference panel. Disabling certain cookies may impact website functionality.
Data Security
We implement strict technical and organizational measures:
- SSL encryption for data transmission
- Secure servers with regular updates
- Multi-factor authentication for accounts
- Limited employee access and ongoing training
- Regular audits and vulnerability assessments
While we strive to protect your data, no method of transmission over the internet is completely secure.
Children’s Privacy
Our services are intended for users aged 18 and over. If we discover personal information from a minor, it will be deleted immediately. Parents/guardians can contact us to report such cases.
Changes to This Policy
We may update this Privacy Policy to reflect changes in law, business practices, or technology. Significant changes will be communicated via:
- Website notices
- Email notifications to account holders
Continued use of our services indicates acceptance of the updated policy.
Contact Us
For privacy inquiries or complaints:
Data Protection Officer
- Email: [email protected]
- Live Chat: Available 24/7 on our website
For regulatory assistance, you may also contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: [email protected]
